{"id":1853,"date":"2025-05-17T11:21:10","date_gmt":"2025-05-17T04:21:10","guid":{"rendered":"https:\/\/woowacrm.com\/blog\/?p=1853"},"modified":"2025-05-17T11:21:12","modified_gmt":"2025-05-17T04:21:12","slug":"retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja","status":"publish","type":"post","link":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/","title":{"rendered":"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja"},"content":{"rendered":"\n<p>Ngomongin soal <strong>retensi pelanggan<\/strong>, biasanya yang kepikiran itu: &#8220;Gimana caranya biar pelanggan gak cuma beli sekali, terus ngilang kayak mantan?&#8221;<br>Padahal&#8230; kalau kita mau jujur, menjaga pelanggan lama itu <strong>lebih murah, lebih gampang, dan lebih cuan<\/strong> daripada sibuk cari pelanggan baru tiap minggu.<\/p>\n\n\n\n<p>Coba deh lihat <strong>Netflix<\/strong>.<br>Orang gak cuma langganan sebulan, tapi bisa betah bertahun-tahun. Bahkan yang gak sempet nonton pun, tetap auto debit jalan terus.<br>Kenapa bisa gitu? Karena mereka jago banget di retensi. Bikin pelanggan merasa: &#8220;Gue harus tetap stay. Gue gak mau ketinggalan.&#8221;<\/p>\n\n\n\n<p>Nah, kalau kamu pengusaha\u2014baik jualan online, punya toko, atau main di dunia jasa\u2014<strong>retensi pelanggan itu bukan cuma penting, tapi wajib hukumnya.<\/strong><\/p>\n\n\n\n<p>Di artikel ini, kita akan bahas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apa sih sebenarnya retensi pelanggan itu?<\/li>\n\n\n\n<li>Gimana strategi retensi yang benar, tanpa bikin kepala puyeng dan tetap enak dijalanin?<\/li>\n\n\n\n<li>Dan gimana tools kayak <strong>Woowa CRM<\/strong> bisa bantuin kamu kayak Netflix-nya bisnis<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Apa Itu Retensi Pelanggan? (Tenang, Ini Bukan Teori Rumit)<\/h2>\n\n\n\n<p>Retensi pelanggan itu tentang bagaimana caranya bikin pelanggan lama tetap nyaman, terus kembali, dan loyal dengan produk atau layanan yang kamu tawarkan.<br>Gampangnya: biar mereka gak kabur ke kompetitor, dan malah balik terus kayak langganan warung pecel lele langganan.<\/p>\n\n\n\n<p><strong>Baca juga: <\/strong><a href=\"https:\/\/woowacrm.com\/blog\/selling-without-selling-strategi-b2b-yang-membuat-klien-datang-sendiri\/\">Selling Without Selling: Strategi B2B yang Membuat Klien Datang Sendiri<\/a><\/p>\n\n\n\n<p><strong>Tujuan retensi<\/strong> itu bukan bikin pelanggan beli sekali, tapi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beli berkali-kali<\/li>\n\n\n\n<li>Ngasih testimoni positif<\/li>\n\n\n\n<li>Ngajak temen-temennya buat ikutan beli<\/li>\n<\/ul>\n\n\n\n<p>Ibarat nonton serial, <strong>bukan cuma nonton episode 1 doang<\/strong>, tapi lanjut sampe episode 12, lanjut ke season 2, 3, 4&#8230; dan nunggu season berikutnya.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Strategi Retensi Pelanggan yang Gampang Dipraktikkan<\/h2>\n\n\n\n<p>Oke, sekarang masuk ke bagian \u201cgimana caranya\u201d.<br>Santai aja, ini bukan tips marketing level dewa. Bisa langsung praktekin!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Kenali Pelangganmu Seperti Kamu Kenal Judul Favorit di Netflix<\/strong><\/h3>\n\n\n\n<p>Netflix tahu kamu suka genre apa, siapa aktor favoritmu, dan jam berapa kamu paling sering nonton.<br>Kamu juga harus tahu pelanggan kamu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sering beli produk apa?<\/li>\n\n\n\n<li>Belanjanya tiap kapan?<\/li>\n\n\n\n<li>Lebih suka lewat chat, WA, atau e-commerce?<\/li>\n<\/ul>\n\n\n\n<p>Ini bisa kamu pelajari dari histori chat, transaksi, dan kebiasaan mereka.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Follow Up Tanpa Gangguin<\/strong><\/h3>\n\n\n\n<p>Follow-up itu penting, tapi <strong>jangan spam<\/strong>.<br>Kayak mantan yang tiap hari nge-chat \u201clagi apa?\u201d tanpa konteks.<\/p>\n\n\n\n<p>Coba ganti dengan gaya kayak:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cHai Kak, produk yang kemarin dibeli masih oke? Kami punya varian baru lho, mirip kayak yang kemarin Kak suka.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Nah, ini yang bikin pelanggan merasa diperhatikan, bukan sekadar target penjualan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Kasih Mereka Alasan Buat Kembali<\/strong><\/h3>\n\n\n\n<p>Diskon spesial, program loyalti, atau sekadar ucapan ulang tahun\u2014itu semua bikin pelanggan merasa istimewa.<\/p>\n\n\n\n<p>Karena kenyataannya:<br><strong>Pelanggan itu balik bukan karena kamu jual paling murah, tapi karena mereka merasa cocok dan nyaman sama cara kamu melayani.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Bangun Kebiasaan, Bukan Sekadar Transaksi<\/strong><\/h3>\n\n\n\n<p>Ini poin penting yang bikin Netflix sukses. Mereka <strong>bangun rutinitas<\/strong>: hari Jumat ada serial baru, setiap bulan ada update.<br>Kamu juga bisa gitu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bikin reminder otomatis via WA<\/li>\n\n\n\n<li>Share konten berguna secara rutin<\/li>\n\n\n\n<li>Update promo mingguan biar mereka <em>expecting<\/em> sesuatu<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Di Sini Tools CRM Kayak Woowa Berperan Besar<\/h2>\n\n\n\n<p>\u201cWah, strateginya sih masuk akal\u2026 tapi ribet juga ya?\u201d<\/p>\n\n\n\n<p>Tenang. <strong>Kamu gak harus ngelakuin semuanya manual.<\/strong><br>Di sinilah <a href=\"https:\/\/www.instagram.com\/woowa_crm\/\"><strong>Woowa CRM<\/strong> <\/a>bantuin kamu.<\/p>\n\n\n\n<p>Ibaratnya, kamu kayak punya asisten digital yang ngerti siapa aja pelanggan loyalmu, kapan harus follow-up, dan konten apa yang cocok buat mereka.<\/p>\n\n\n\n<p>Dan semua ini bisa jalan <strong>tanpa bikin kamu stres buka 10 tab sekaligus tiap hari.<\/strong><\/p>\n\n\n\n<p><strong>Baca juga: <a href=\"https:\/\/woowacrm.com\/blog\/cara-membangun-brand-awareness-kuat-dengan-pemasaran-melalui-media-sosial\/\">Cara Membangun Brand Awareness Kuat dengan Pemasaran Melalui Media Sosial<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Kesimpulan: Jangan Cuma Bikin Mereka Beli, Tapi Bikin Mereka Betah<\/h2>\n\n\n\n<p>Di dunia bisnis sekarang, <strong>jualan sekali itu biasa. Tapi bikin pelanggan balik lagi dan lagi\u2014itu luar biasa.<\/strong><br>Bukan cuma bikin omset stabil, tapi juga bikin brand kamu punya tempat di hati pelanggan.<\/p>\n\n\n\n<p>Caranya?<br>Bukan sekadar jualan agresif, tapi <strong>bangun hubungan<\/strong> yang bikin mereka merasa dihargai, dikenal, dan dimudahkan.<\/p>\n\n\n\n<p>Kalau kamu pengen pelanggan betah kayak penonton Netflix nunggu season baru,<br><strong>coba pakai <a href=\"https:\/\/www.instagram.com\/woowa_crm\/\">Woowa CRM<\/a> sekarang.<\/strong><br>Biar promosi kamu gak asal tembak, dan pelanggan kamu gak lagi kabur ke kompetitor.<\/p>\n\n\n\n<p><strong>Langganan sekarang \u2192 dan rasain sendiri bedanya.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ngomongin soal retensi pelanggan, biasanya yang kepikiran itu: &#8220;Gimana caranya biar pelanggan gak cuma beli sekali, terus ngilang kayak mantan?&#8221;Padahal&#8230; kalau kita mau jujur, menjaga pelanggan lama itu lebih murah, lebih gampang, dan lebih cuan daripada sibuk cari pelanggan baru tiap minggu. Coba deh lihat Netflix.Orang gak cuma langganan sebulan, tapi bisa betah bertahun-tahun. Bahkan [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":1854,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,3,5,4],"tags":[22,29,28,43,24,25],"class_list":["post-1853","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bisnis","category-customer-service","category-marketing","category-sales","tag-bisnisonline","tag-digital-marketing","tag-pemasaran-melalui-media-sosial","tag-retensi-pelanggan","tag-strategi-pemasaran-digital","tag-tools-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja - Blog woowa<\/title>\n<meta name=\"description\" content=\"Ngomongin soal retensi pelanggan, menjaga pelanggan lama itu lebih murah, gampang, dan lebih cuan daripada cari pelanggan baru tiap minggu.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja - Blog woowa\" \/>\n<meta property=\"og:description\" content=\"Ngomongin soal retensi pelanggan, menjaga pelanggan lama itu lebih murah, gampang, dan lebih cuan daripada cari pelanggan baru tiap minggu.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog woowa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/woowacrmindonesia\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-17T04:21:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-17T04:21:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-2100-x-2970-px-1920-x-1080-px-22-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Widia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Widia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/\"},\"author\":{\"name\":\"Widia\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/person\\\/17ac011fc374d1033567808ce0d25707\"},\"headline\":\"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja\",\"datePublished\":\"2025-05-17T04:21:10+00:00\",\"dateModified\":\"2025-05-17T04:21:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/\"},\"wordCount\":650,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png\",\"keywords\":[\"bisnisonline\",\"digital marketing\",\"Pemasaran Melalui Media Sosial\",\"Retensi Pelanggan\",\"Strategi Pemasaran Digital\",\"tools crm\"],\"articleSection\":[\"Bisnis\",\"Customer Service\",\"Marketing\",\"Sales\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/\",\"name\":\"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja - Blog woowa\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png\",\"datePublished\":\"2025-05-17T04:21:10+00:00\",\"dateModified\":\"2025-05-17T04:21:12+00:00\",\"description\":\"Ngomongin soal retensi pelanggan, menjaga pelanggan lama itu lebih murah, gampang, dan lebih cuan daripada cari pelanggan baru tiap minggu.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#primaryimage\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png\",\"contentUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png\",\"width\":1920,\"height\":1080,\"caption\":\"Retensi Pelanggan\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/\",\"name\":\"Blog woowa\",\"description\":\"Hari paling bahagia bagi customer Anda\",\"publisher\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#organization\",\"name\":\"Blog woowa\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/logo-woowacrm-blog-e1664444787918.png\",\"contentUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/logo-woowacrm-blog-e1664444787918.png\",\"width\":180,\"height\":96,\"caption\":\"Blog woowa\"},\"image\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/woowacrmindonesia\\\/\",\"https:\\\/\\\/www.instagram.com\\\/woowa_crm\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/person\\\/17ac011fc374d1033567808ce0d25707\",\"name\":\"Widia\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g\",\"caption\":\"Widia\"},\"description\":\"Halo, saya seorang penulis! Menulis adalah salah satu cara saya komunikasi pikiran lewat tulisan.\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/author\\\/widia\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja - Blog woowa","description":"Ngomongin soal retensi pelanggan, menjaga pelanggan lama itu lebih murah, gampang, dan lebih cuan daripada cari pelanggan baru tiap minggu.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/","og_locale":"en_US","og_type":"article","og_title":"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja - Blog woowa","og_description":"Ngomongin soal retensi pelanggan, menjaga pelanggan lama itu lebih murah, gampang, dan lebih cuan daripada cari pelanggan baru tiap minggu.","og_url":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/","og_site_name":"Blog woowa","article_publisher":"https:\/\/www.facebook.com\/woowacrmindonesia\/","article_published_time":"2025-05-17T04:21:10+00:00","article_modified_time":"2025-05-17T04:21:12+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-2100-x-2970-px-1920-x-1080-px-22-1024x576.png","type":"image\/png"}],"author":"Widia","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Widia","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#article","isPartOf":{"@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/"},"author":{"name":"Widia","@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/person\/17ac011fc374d1033567808ce0d25707"},"headline":"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja","datePublished":"2025-05-17T04:21:10+00:00","dateModified":"2025-05-17T04:21:12+00:00","mainEntityOfPage":{"@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/"},"wordCount":650,"commentCount":0,"publisher":{"@id":"https:\/\/woowacrm.com\/blog\/#organization"},"image":{"@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#primaryimage"},"thumbnailUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png","keywords":["bisnisonline","digital marketing","Pemasaran Melalui Media Sosial","Retensi Pelanggan","Strategi Pemasaran Digital","tools crm"],"articleSection":["Bisnis","Customer Service","Marketing","Sales"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/","url":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/","name":"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja - Blog woowa","isPartOf":{"@id":"https:\/\/woowacrm.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#primaryimage"},"image":{"@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#primaryimage"},"thumbnailUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png","datePublished":"2025-05-17T04:21:10+00:00","dateModified":"2025-05-17T04:21:12+00:00","description":"Ngomongin soal retensi pelanggan, menjaga pelanggan lama itu lebih murah, gampang, dan lebih cuan daripada cari pelanggan baru tiap minggu.","breadcrumb":{"@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#primaryimage","url":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png","contentUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-2100-x-2970-px-1920-x-1080-px-22.png","width":1920,"height":1080,"caption":"Retensi Pelanggan"},{"@type":"BreadcrumbList","@id":"https:\/\/woowacrm.com\/blog\/retensi-pelanggan-ala-netflix-cara-membuat-mereka-binge-belanja\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/woowacrm.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Retensi Pelanggan ala Netflix: Cara Membuat Mereka \u2018Binge\u2019 Belanja"}]},{"@type":"WebSite","@id":"https:\/\/woowacrm.com\/blog\/#website","url":"https:\/\/woowacrm.com\/blog\/","name":"Blog woowa","description":"Hari paling bahagia bagi customer Anda","publisher":{"@id":"https:\/\/woowacrm.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/woowacrm.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/woowacrm.com\/blog\/#organization","name":"Blog woowa","url":"https:\/\/woowacrm.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2022\/09\/logo-woowacrm-blog-e1664444787918.png","contentUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2022\/09\/logo-woowacrm-blog-e1664444787918.png","width":180,"height":96,"caption":"Blog woowa"},"image":{"@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/woowacrmindonesia\/","https:\/\/www.instagram.com\/woowa_crm\/"]},{"@type":"Person","@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/person\/17ac011fc374d1033567808ce0d25707","name":"Widia","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g","caption":"Widia"},"description":"Halo, saya seorang penulis! Menulis adalah salah satu cara saya komunikasi pikiran lewat tulisan.","url":"https:\/\/woowacrm.com\/blog\/author\/widia\/"}]}},"_links":{"self":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts\/1853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/comments?post=1853"}],"version-history":[{"count":1,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts\/1853\/revisions"}],"predecessor-version":[{"id":1855,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts\/1853\/revisions\/1855"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/media\/1854"}],"wp:attachment":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/media?parent=1853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/categories?post=1853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/tags?post=1853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}