{"id":2155,"date":"2025-08-28T10:11:41","date_gmt":"2025-08-28T03:11:41","guid":{"rendered":"https:\/\/woowacrm.com\/blog\/?p=2155"},"modified":"2025-08-28T10:12:42","modified_gmt":"2025-08-28T03:12:42","slug":"citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm","status":"publish","type":"post","link":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/","title":{"rendered":"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM"},"content":{"rendered":"<p data-start=\"567\" data-end=\"711\">Ada satu kenyataan pahit tapi penting:<br data-start=\"605\" data-end=\"608\" \/>Citra merek buruk bisa bikin omset anjlok, bahkan sebelum kamu sempat bilang \u201cpromo besar-besaran.\u201d<\/p>\n<p data-start=\"713\" data-end=\"861\">Dan yang lebih ngeri, kamu bisa \u201cdiviralkan\u201d hanya karena satu pelanggan kecewa, bukan karena produkmu jelek, tapi karena <strong data-start=\"836\" data-end=\"861\">pelayananmu nyebelin.<\/strong><\/p>\n<p data-start=\"863\" data-end=\"973\">Tapi&#8230; kabar baiknya, <strong data-start=\"886\" data-end=\"912\">masih bisa diperbaiki.<\/strong><br data-start=\"912\" data-end=\"915\" \/>Asal kamu tahu caranya, dan niat gak cuma \u201cbungkus ulang.\u201d<\/p>\n<hr data-start=\"975\" data-end=\"978\" \/>\n<h2 data-start=\"980\" data-end=\"1011\">Citra Merek Itu Apa, sih?<\/h2>\n<p data-start=\"1013\" data-end=\"1090\">Bahasa gampangnya, <strong data-start=\"1032\" data-end=\"1047\">citra merek<\/strong> adalah persepsi orang terhadap brand kamu.<\/p>\n<p data-start=\"1092\" data-end=\"1112\">Bisa terbentuk dari:<\/p>\n<ul data-start=\"1114\" data-end=\"1308\">\n<li data-start=\"1114\" data-end=\"1136\">\n<p data-start=\"1116\" data-end=\"1136\">Cara CS balas chat<\/p>\n<\/li>\n<li data-start=\"1137\" data-end=\"1163\">\n<p data-start=\"1139\" data-end=\"1163\">Desain dan tone konten<\/p>\n<\/li>\n<li data-start=\"1164\" data-end=\"1196\">\n<p data-start=\"1166\" data-end=\"1196\">Janji promosi yang kamu buat<\/p>\n<\/li>\n<li data-start=\"1197\" data-end=\"1217\">\n<p data-start=\"1199\" data-end=\"1217\">Review pelanggan<\/p>\n<\/li>\n<li data-start=\"1218\" data-end=\"1261\">\n<p data-start=\"1220\" data-end=\"1261\">Komentar (baik &amp; buruk) di media sosial<\/p>\n<\/li>\n<li data-start=\"1262\" data-end=\"1308\">\n<p data-start=\"1264\" data-end=\"1308\">Bahkan&#8230; <em data-start=\"1274\" data-end=\"1308\">cara kamu minta maaf waktu salah<\/em><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1310\" data-end=\"1451\">Kalau semua elemen itu bikin orang bilang:<br data-start=\"1352\" data-end=\"1355\" \/><em data-start=\"1355\" data-end=\"1391\">\u201cBrand ini kok kayak gak niat ya?\u201d<\/em><\/p>\n<p data-start=\"1310\" data-end=\"1451\">Ya selamat, itu artinya kamu punya <strong data-start=\"1429\" data-end=\"1450\">citra merek buruk<\/strong>.<\/p>\n<hr data-start=\"1453\" data-end=\"1456\" \/>\n<h2 data-start=\"1458\" data-end=\"1501\">Kok Bisa Citra Merek Buruk Terbentuk?<\/h2>\n<p data-start=\"1503\" data-end=\"1574\">Biasanya bukan karena produk. Tapi karena pengalaman yang mengecewakan.<\/p>\n<ul data-start=\"1576\" data-end=\"1786\">\n<li data-start=\"1576\" data-end=\"1616\">\n<p data-start=\"1578\" data-end=\"1616\">CS slow respon, jawabnya kayak robot<\/p>\n<\/li>\n<li data-start=\"1617\" data-end=\"1661\">\n<p data-start=\"1619\" data-end=\"1661\">Janji cashback, tapi gak jelas aturannya<\/p>\n<\/li>\n<li data-start=\"1662\" data-end=\"1687\">\n<p data-start=\"1664\" data-end=\"1687\">Komplain gak digubris<\/p>\n<\/li>\n<li data-start=\"1688\" data-end=\"1737\">\n<p data-start=\"1690\" data-end=\"1737\">Gaya promosi lebay, tapi after-sales-nya zonk<\/p>\n<\/li>\n<li data-start=\"1738\" data-end=\"1786\">\n<p data-start=\"1740\" data-end=\"1786\">Ganti admin, gaya bahasanya ikut berubah total<\/p>\n<\/li>\n<\/ul>\n<p><strong>Baca juga: <a href=\"https:\/\/woowacrm.com\/blog\/kenapa-identitas-merek-yang-kuat-bisa-jadi-mesin-penjualan\/\"><span data-sheets-root=\"1\">Kenapa Identitas Merek yang Kuat Bisa Jadi Mesin Penjualan? Ini Penjelasannya!<\/span><\/a><\/strong><\/p>\n<p data-start=\"1788\" data-end=\"1868\">Dan yang paling bikin capek: komentar negatif diabaikan, padahal udah viral.<\/p>\n<blockquote>\n<p data-start=\"1875\" data-end=\"1916\"><strong>Pertanyaannya: Bisa Gak Diperbaiki?<\/strong><\/p>\n<p data-start=\"1918\" data-end=\"1966\">Jawabannya: bisa banget. Tapi jangan instan.<\/p>\n<\/blockquote>\n<p data-start=\"1968\" data-end=\"2067\"><em>Memperbaiki citra merek buruk itu kayak balikan sama mantan, butuh pembuktian, bukan rayuan.<\/em><\/p>\n<hr data-start=\"2069\" data-end=\"2072\" \/>\n<h2 data-start=\"2074\" data-end=\"2133\">Cara Jitu Memperbaiki Citra Merek yang Terlanjur Buruk<\/h2>\n<h3 data-start=\"2140\" data-end=\"2185\">1. Akui Kesalahan Tanpa Banyak Alasan<\/h3>\n<p data-start=\"2187\" data-end=\"2221\">Langkah pertama: <strong data-start=\"2204\" data-end=\"2221\">berani jujur.<\/strong><\/p>\n<p data-start=\"2223\" data-end=\"2328\">Konsumen gak butuh kamu jadi sempurna. Mereka cuma pengen tahu:<br data-start=\"2286\" data-end=\"2289\" \/><em data-start=\"2289\" data-end=\"2328\">\u201cBrand ini niat gak sih memperbaiki?\u201d<\/em><\/p>\n<p data-start=\"2330\" data-end=\"2510\">Jangan ngeles. Jangan salahin pelanggan.<br data-start=\"2370\" data-end=\"2373\" \/>Kalau kamu salah, bilang aja:<\/p>\n<p data-start=\"2330\" data-end=\"2510\"><em data-start=\"2405\" data-end=\"2510\">&#8220;Kami minta maaf atas ketidaknyamanan ini. Kami sedang berbenah, dan berikut ini langkah perbaikannya.&#8221;<\/em><\/p>\n<p data-start=\"2512\" data-end=\"2566\">Kamu gak bakal keliatan lemah. Justru keliatan dewasa.<\/p>\n<h3 data-start=\"2573\" data-end=\"2625\">2. Upgrade Pelayanan, Jangan Cuma Ganti Logo<\/h3>\n<p data-start=\"2627\" data-end=\"2692\">Jangan cuma ganti warna feed, tapi pola pelayanan masih sama aja.<\/p>\n<p data-start=\"2694\" data-end=\"2708\">Mulailah dari:<\/p>\n<ul data-start=\"2709\" data-end=\"2887\">\n<li data-start=\"2709\" data-end=\"2735\">\n<p data-start=\"2711\" data-end=\"2735\">Balas chat lebih cepat<\/p>\n<\/li>\n<li data-start=\"2736\" data-end=\"2771\">\n<p data-start=\"2738\" data-end=\"2771\">Tanggapi komplain dengan empati<\/p>\n<\/li>\n<li data-start=\"2772\" data-end=\"2811\">\n<p data-start=\"2774\" data-end=\"2811\">Sediakan sistem follow up yang rapi<\/p>\n<\/li>\n<li data-start=\"2812\" data-end=\"2887\">\n<p data-start=\"2814\" data-end=\"2887\">Gunakan CRM seperti <a href=\"https:\/\/www.instagram.com\/woowa_crm\/\"><strong data-start=\"2834\" data-end=\"2847\">Woowa CRM<\/strong><\/a> supaya pelayanan gak tergantung mood CS<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2889\" data-end=\"2963\">Pelanggan bisa lupa masalah lama, <strong data-start=\"2923\" data-end=\"2963\">kalau pengalaman barunya lebih baik.<\/strong><\/p>\n<h3 data-start=\"2970\" data-end=\"3031\">3. Bangun Ulang Kepercayaan Lewat Aksi, Bukan Caption<\/h3>\n<p data-start=\"3033\" data-end=\"3111\">Konsumen udah capek lihat brand yang jago bikin statement, tapi kosong isinya.<\/p>\n<p data-start=\"3113\" data-end=\"3132\">Mereka pengen liat:<\/p>\n<ul data-start=\"3133\" data-end=\"3257\">\n<li data-start=\"3133\" data-end=\"3157\">\n<p data-start=\"3135\" data-end=\"3157\">CS beneran responsif<\/p>\n<\/li>\n<li data-start=\"3158\" data-end=\"3201\">\n<p data-start=\"3160\" data-end=\"3201\">Komplain diselesaikan, bukan dipingpong<\/p>\n<\/li>\n<li data-start=\"3202\" data-end=\"3233\">\n<p data-start=\"3204\" data-end=\"3233\">Ada sistem tracking pesanan<\/p>\n<\/li>\n<li data-start=\"3234\" data-end=\"3257\">\n<p data-start=\"3236\" data-end=\"3257\">Janji diskon ditepati<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3259\" data-end=\"3370\">Kalau semua itu kamu lakukan dengan konsisten,<br data-start=\"3305\" data-end=\"3308\" \/>perlahan tapi pasti, <strong data-start=\"3329\" data-end=\"3370\">citra merek kamu mulai bersinar lagi.<\/strong><\/p>\n<p data-start=\"3259\" data-end=\"3370\"><strong>Baca juga: <a href=\"https:\/\/woowacrm.com\/blog\/5-tips-brand-awareness-tanpa-menghabiskan-banyak-anggaran\/\"><span data-sheets-root=\"1\">5 Tips Brand Awareness Tanpa Menghabiskan Banyak Anggaran!<\/span><\/a><\/strong><\/p>\n<h3 data-start=\"3377\" data-end=\"3437\">4. Komunikasi Ulang dengan Nada yang Lebih Manusiawi<\/h3>\n<p data-start=\"3439\" data-end=\"3483\">Mulai pikirkan ulang gaya bahasa brand kamu.<\/p>\n<ul data-start=\"3485\" data-end=\"3671\">\n<li data-start=\"3485\" data-end=\"3538\">\n<p data-start=\"3487\" data-end=\"3538\">Jangan terlalu formal, tapi juga jangan sok akrab<\/p>\n<\/li>\n<li data-start=\"3539\" data-end=\"3580\">\n<p data-start=\"3541\" data-end=\"3580\">Jaga konsistensi tone across platform<\/p>\n<\/li>\n<li data-start=\"3581\" data-end=\"3607\">\n<p data-start=\"3583\" data-end=\"3607\">Minta maaf kalau perlu<\/p>\n<\/li>\n<li data-start=\"3608\" data-end=\"3671\">\n<p data-start=\"3610\" data-end=\"3671\">Ubah gaya konten dari &#8220;jualan terus&#8221; ke &#8220;ngobrol dan edukasi&#8221;<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3673\" data-end=\"3744\">Brand yang komunikatif dan empatik cenderung <strong data-start=\"3718\" data-end=\"3744\">lebih cepat dimaafkan.<\/strong><\/p>\n<h3 data-start=\"3751\" data-end=\"3806\">5. Gunakan Pelanggan Puas sebagai Duta Reputasi<\/h3>\n<p data-start=\"3808\" data-end=\"3877\">Kalau kamu sudah mulai membaik, <strong data-start=\"3840\" data-end=\"3877\">ajak pelanggan puas untuk bicara.<\/strong><\/p>\n<ul data-start=\"3879\" data-end=\"4036\">\n<li data-start=\"3879\" data-end=\"3904\">\n<p data-start=\"3881\" data-end=\"3904\">Minta testimoni tulus<\/p>\n<\/li>\n<li data-start=\"3905\" data-end=\"3930\">\n<p data-start=\"3907\" data-end=\"3930\">Repost review positif<\/p>\n<\/li>\n<li data-start=\"3931\" data-end=\"3991\">\n<p data-start=\"3933\" data-end=\"3991\">Bikin campaign #BrandBerbenah atau #MulaiLagiDenganJujur<\/p>\n<\/li>\n<li data-start=\"3992\" data-end=\"4036\">\n<p data-start=\"3994\" data-end=\"4036\">Libatkan mereka dalam perubahan brand kamu<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4038\" data-end=\"4124\">Gak ada yang lebih ampuh untuk meredam krisis selain <strong data-start=\"4091\" data-end=\"4124\">suara dari pelanggan sendiri.<\/strong><\/p>\n<h3 data-start=\"4131\" data-end=\"4177\">6. Monitor Reputasi Brand Secara Aktif<\/h3>\n<p data-start=\"4179\" data-end=\"4273\">Citra merek gak bisa kamu jaga kalau kamu sendiri gak tahu apa yang sedang dibicarakan publik.<\/p>\n<p data-start=\"4275\" data-end=\"4293\">Pakai tools bantu:<\/p>\n<ul data-start=\"4294\" data-end=\"4476\">\n<li data-start=\"4294\" data-end=\"4321\">\n<p data-start=\"4296\" data-end=\"4321\">Cek review secara rutin<\/p>\n<\/li>\n<li data-start=\"4322\" data-end=\"4362\">\n<p data-start=\"4324\" data-end=\"4362\">Simpan testimoni dan keluhan penting<\/p>\n<\/li>\n<li data-start=\"4363\" data-end=\"4476\">\n<p data-start=\"4365\" data-end=\"4476\">Gunakan CRM seperti <a href=\"https:\/\/www.instagram.com\/woowa_crm\/\"><strong data-start=\"4385\" data-end=\"4398\">Woowa CRM<\/strong><\/a> untuk tracking percakapan pelanggan, tagging komplain, dan follow-up otomatis<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4478\" data-end=\"4551\">Dengan begitu, kamu bisa <strong data-start=\"4503\" data-end=\"4551\">respon cepat sebelum kerusakan makin meluas.<\/strong><\/p>\n<hr data-start=\"4553\" data-end=\"4556\" \/>\n<h2 data-start=\"4558\" data-end=\"4628\">Semua Brand Pernah Salah. Tapi Gak Semua Mau Memperbaiki<\/h2>\n<p data-start=\"4630\" data-end=\"4679\"><strong data-start=\"4630\" data-end=\"4679\">Citra merek buruk bukan kutukan. Tapi sinyal.<\/strong><\/p>\n<p data-start=\"4681\" data-end=\"4800\">Kalau kamu cukup dewasa buat nerima, dan cukup konsisten buat berbenah,<br data-start=\"4752\" data-end=\"4755\" \/>kamu bisa bangkit lebih kuat dari sebelumnya.<\/p>\n<p data-start=\"4802\" data-end=\"4914\">Karena di akhir hari, konsumen sebenarnya pemaaf, asal kamu <strong data-start=\"4865\" data-end=\"4883\">serius berubah<\/strong>, bukan cuma <strong data-start=\"4896\" data-end=\"4914\">serius jualan.<\/strong><\/p>\n<p data-start=\"4916\" data-end=\"5095\">Dan kalau kamu ingin bantu sistematisin semua upaya perbaikan itu, mulailah dari yang sederhana: <em>gunakan CRM yang bantu kamu jaga komunikasi dan hubungan dengan pelanggan.<\/em><\/p>\n<p data-start=\"4916\" data-end=\"5095\"><strong><a href=\"https:\/\/woowacrm.com\/\">Klik untuk coba Woowa CRM<\/a>!<\/strong><\/p>\n<p data-start=\"5097\" data-end=\"5167\">Karena reputasi yang baik dimulai dari chat yang dibalas dengan benar.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ada satu kenyataan pahit tapi penting:Citra merek buruk bisa bikin omset anjlok, bahkan sebelum kamu sempat bilang \u201cpromo besar-besaran.\u201d Dan yang lebih ngeri, kamu bisa \u201cdiviralkan\u201d hanya karena satu pelanggan kecewa, bukan karena produkmu jelek, tapi karena pelayananmu nyebelin. Tapi&#8230; kabar baiknya, masih bisa diperbaiki.Asal kamu tahu caranya, dan niat gak cuma \u201cbungkus ulang.\u201d Citra [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":2156,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,3,5,4],"tags":[156,138,60,157,85,87],"class_list":["post-2155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bisnis","category-customer-service","category-marketing","category-sales","tag-citra-merek","tag-crm-indonesia","tag-crm-marketing","tag-merek-brand","tag-penjualan","tag-strategi-bisnis"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM - Blog woowa<\/title>\n<meta name=\"description\" content=\"Citra merek buruk bukan akhir segalanya. Cari tahu cara jitu memperbaiki reputasi brand kamu dan bangun ulang kepercayaan konsumen!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM - Blog woowa\" \/>\n<meta property=\"og:description\" content=\"Citra merek buruk bukan akhir segalanya. Cari tahu cara jitu memperbaiki reputasi brand kamu dan bangun ulang kepercayaan konsumen!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog woowa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/woowacrmindonesia\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-28T03:11:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-28T03:12:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/08\/artikel-2025-08-28T092412.338.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Widia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Widia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/\"},\"author\":{\"name\":\"Widia\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/person\\\/17ac011fc374d1033567808ce0d25707\"},\"headline\":\"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM\",\"datePublished\":\"2025-08-28T03:11:41+00:00\",\"dateModified\":\"2025-08-28T03:12:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/\"},\"wordCount\":649,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/artikel-2025-08-28T092412.338.png\",\"keywords\":[\"Citra Merek\",\"crm indonesia\",\"crm marketing\",\"merek brand\",\"penjualan\",\"strategi bisnis\"],\"articleSection\":[\"Bisnis\",\"Customer Service\",\"Marketing\",\"Sales\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/\",\"name\":\"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM - Blog woowa\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/artikel-2025-08-28T092412.338.png\",\"datePublished\":\"2025-08-28T03:11:41+00:00\",\"dateModified\":\"2025-08-28T03:12:42+00:00\",\"description\":\"Citra merek buruk bukan akhir segalanya. Cari tahu cara jitu memperbaiki reputasi brand kamu dan bangun ulang kepercayaan konsumen!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/artikel-2025-08-28T092412.338.png\",\"contentUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/artikel-2025-08-28T092412.338.png\",\"width\":1920,\"height\":1080,\"caption\":\"Citra Merek\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/\",\"name\":\"Blog woowa\",\"description\":\"Hari paling bahagia bagi customer Anda\",\"publisher\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#organization\",\"name\":\"Blog woowa\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/logo-woowacrm-blog-e1664444787918.png\",\"contentUrl\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/logo-woowacrm-blog-e1664444787918.png\",\"width\":180,\"height\":96,\"caption\":\"Blog woowa\"},\"image\":{\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/woowacrmindonesia\\\/\",\"https:\\\/\\\/www.instagram.com\\\/woowa_crm\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/#\\\/schema\\\/person\\\/17ac011fc374d1033567808ce0d25707\",\"name\":\"Widia\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g\",\"caption\":\"Widia\"},\"description\":\"Halo, saya seorang penulis! Menulis adalah salah satu cara saya komunikasi pikiran lewat tulisan.\",\"url\":\"https:\\\/\\\/woowacrm.com\\\/blog\\\/author\\\/widia\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM - Blog woowa","description":"Citra merek buruk bukan akhir segalanya. Cari tahu cara jitu memperbaiki reputasi brand kamu dan bangun ulang kepercayaan konsumen!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/","og_locale":"en_US","og_type":"article","og_title":"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM - Blog woowa","og_description":"Citra merek buruk bukan akhir segalanya. Cari tahu cara jitu memperbaiki reputasi brand kamu dan bangun ulang kepercayaan konsumen!","og_url":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/","og_site_name":"Blog woowa","article_publisher":"https:\/\/www.facebook.com\/woowacrmindonesia\/","article_published_time":"2025-08-28T03:11:41+00:00","article_modified_time":"2025-08-28T03:12:42+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/08\/artikel-2025-08-28T092412.338.png","type":"image\/png"}],"author":"Widia","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Widia","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#article","isPartOf":{"@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/"},"author":{"name":"Widia","@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/person\/17ac011fc374d1033567808ce0d25707"},"headline":"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM","datePublished":"2025-08-28T03:11:41+00:00","dateModified":"2025-08-28T03:12:42+00:00","mainEntityOfPage":{"@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/"},"wordCount":649,"commentCount":0,"publisher":{"@id":"https:\/\/woowacrm.com\/blog\/#organization"},"image":{"@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#primaryimage"},"thumbnailUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/08\/artikel-2025-08-28T092412.338.png","keywords":["Citra Merek","crm indonesia","crm marketing","merek brand","penjualan","strategi bisnis"],"articleSection":["Bisnis","Customer Service","Marketing","Sales"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/","url":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/","name":"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM - Blog woowa","isPartOf":{"@id":"https:\/\/woowacrm.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#primaryimage"},"image":{"@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#primaryimage"},"thumbnailUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/08\/artikel-2025-08-28T092412.338.png","datePublished":"2025-08-28T03:11:41+00:00","dateModified":"2025-08-28T03:12:42+00:00","description":"Citra merek buruk bukan akhir segalanya. Cari tahu cara jitu memperbaiki reputasi brand kamu dan bangun ulang kepercayaan konsumen!","breadcrumb":{"@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#primaryimage","url":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/08\/artikel-2025-08-28T092412.338.png","contentUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2025\/08\/artikel-2025-08-28T092412.338.png","width":1920,"height":1080,"caption":"Citra Merek"},{"@type":"BreadcrumbList","@id":"https:\/\/woowacrm.com\/blog\/citra-merek-buruk-bisa-diperbaiki-ini-tips-dari-woowa-crm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/woowacrm.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Citra Merek Buruk Bisa Diperbaiki! Ini Tips dari Woowa CRM"}]},{"@type":"WebSite","@id":"https:\/\/woowacrm.com\/blog\/#website","url":"https:\/\/woowacrm.com\/blog\/","name":"Blog woowa","description":"Hari paling bahagia bagi customer Anda","publisher":{"@id":"https:\/\/woowacrm.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/woowacrm.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/woowacrm.com\/blog\/#organization","name":"Blog woowa","url":"https:\/\/woowacrm.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2022\/09\/logo-woowacrm-blog-e1664444787918.png","contentUrl":"https:\/\/woowacrm.com\/blog\/wp-content\/uploads\/2022\/09\/logo-woowacrm-blog-e1664444787918.png","width":180,"height":96,"caption":"Blog woowa"},"image":{"@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/woowacrmindonesia\/","https:\/\/www.instagram.com\/woowa_crm\/"]},{"@type":"Person","@id":"https:\/\/woowacrm.com\/blog\/#\/schema\/person\/17ac011fc374d1033567808ce0d25707","name":"Widia","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aa45891ca9e4fa4b192d305e959a6399a4cff8dd012e2cd4613dd3bcea4ab308?s=96&d=mm&r=g","caption":"Widia"},"description":"Halo, saya seorang penulis! Menulis adalah salah satu cara saya komunikasi pikiran lewat tulisan.","url":"https:\/\/woowacrm.com\/blog\/author\/widia\/"}]}},"_links":{"self":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts\/2155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/comments?post=2155"}],"version-history":[{"count":2,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts\/2155\/revisions"}],"predecessor-version":[{"id":2158,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/posts\/2155\/revisions\/2158"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/media\/2156"}],"wp:attachment":[{"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/media?parent=2155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/categories?post=2155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/woowacrm.com\/blog\/wp-json\/wp\/v2\/tags?post=2155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}